Privacy Policy — Caddy

Privacy Policy

Last updated August 23, 2026

Caddy Technologies Inc

1. Information We Collect

We collect information to operate, improve, and develop the Service.

Account Information

Integration Data

When you connect integrations, Caddy may access and process data from those services, including:

This data is used to provide the Service, including generating outputs, performing automations, and enabling workflows across connected systems.

Financial Account Data

If you connect a financial account, Caddy uses Plaid Inc. (“Plaid”) to access information from your financial institution on your behalf. Through Plaid, Caddy may access and process:

You connect your financial account through Plaid, and Caddy does not receive or store your financial institution login credentials. Caddy uses the information it receives to provide the Service, such as answering questions about your balances and spending, and does not use it to move money. Plaid processes your information in accordance with the Plaid End User Privacy Policy.

Device and Technical Information

Usage Data

We collect information about how you interact with the Service, such as feature usage and system events.

Customer Data

Integration Data, Financial Account Data, and content you provide through the Service, including prompts, responses, and conversation history, are collectively referred to as “Customer Data.”

2. AI and Automated Processing

Caddy uses machine learning technologies to generate outputs and perform automations. Prompts, context, and related data may be processed by third-party AI service providers in order to generate responses for you. Caddy does not use Customer Data to train AI models. Where supported, Caddy may configure providers to limit retention of prompts and outputs. For example, certain requests may be processed using zero data retention configurations depending on the provider and configuration used. Caddy may process data to generate summaries, insights, structured outputs, and other derived information as part of providing the Service.

3. Product Improvement and Analytics

We use data to improve the performance, reliability, and functionality of the Service. This may include:

We may use internal tools and service providers to support these activities. You can disable sharing of LLM interaction data for evaluation and quality purposes at any time in Settings. When disabled, prompts and responses are not sent to our evaluations provider. Disabling this setting applies to future interactions. Previously collected data may be retained in accordance with this policy. You may request deletion of this data by contacting us at contact@trycaddy.ai

4. How We Use Information

We use information to:

Caddy does not sell personal information or use your data for advertising or marketing profiling.

5. Sharing of Information

We may share information with service providers that support the operation of the Service, including infrastructure providers, analytics providers, AI service providers, and other operational tools. These providers process information on our behalf and are subject to appropriate safeguards. We may also disclose information:

Caddy uses Plaid Inc. (“Plaid”) to connect to your financial accounts and retrieve financial account information that you authorize Caddy to access. By connecting a financial account, you grant Caddy the right, power, and authority to access and transmit your personal and financial information from the relevant financial institution on your behalf. You acknowledge and agree that Plaid may access, transmit, store, and process your personal and financial information in accordance with the Plaid End User Privacy Policy, available at https://plaid.com/legal/#end-user-privacy-policy.

6. Subprocessors

Caddy uses subprocessors to operate the Service. A current list of subprocessors is available on request by contacting us at contact@trycaddy.ai.

7. Cookies and Tracking

Caddy uses cookies and similar technologies to:

We may use analytics providers to understand how users interact with the Service. You can control cookies through your browser settings. Some features may not function properly without cookies.

8. Data Storage

Customer data may be stored and processed in the United States and other jurisdictions where our service providers operate. Alternative data residency options may be available where agreed.

9. Data Retention

We retain information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Conversation history and other content in your account are retained for the life of your account so you can access them. You can delete this data at any time, or request deletion by contacting us at contact@trycaddy.ai.

When an account is deleted:

We may retain certain information:

10. Security

Caddy implements administrative, technical, and organizational safeguards designed to protect information. These include:

Access to data is restricted to authorized personnel as necessary to operate, secure, and improve the Service.

11. International Transfers

We may transfer and process data in countries outside of your jurisdiction. Where required, we rely on appropriate safeguards, including Standard Contractual Clauses.

12. Your Rights

Depending on your location, you may have rights to:

We may need to verify your identity before fulfilling a request. If you are located in the EEA, UK, or Switzerland, you may have additional rights under applicable data protection law. Requests may be submitted to: contact@trycaddy.ai

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights to access and delete personal information. Caddy does not sell personal information or share personal information for cross-context behavioral advertising.

Requests may be submitted to: contact@trycaddy.ai

14. Children’s Privacy

Caddy is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information. If you are a parent or guardian and believe that a child has provided personal information, you may contact us at contact@trycaddy.ai and request that we delete the information.

15. Third-Party Services

The Service may connect to or rely on third-party services and integrations. This Privacy Policy does not apply to the privacy practices of those third parties, which are governed by their own policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For material changes, we may provide notice through the Service or by email.